Refund Policy

This Refund & Cancellation Policy explains the conditions under which customers of HUNNT AI – FZCO (“Hunnt AI”, “we”, “our”) may request a refund for paid subscriptions and in-platform payments only. This Policy forms part of our Agreement with you, alongside our Terms & Conditions and Privacy Policy.

1. Company Information

Legal Entity: HUNNT AI – FZCO
License No.: 63423
Address: IFZA Business Park, DDP ,Premises Number 63423 - 001
Phone: +971505942729
Email: info@hunnt.ai

2. Scope of This Policy

This Policy applies exclusively to:

• Paid subscriptions purchased directly through the platform
• In-platform payments made inside Hunnt AI

Important Notes:

• Hosting services are not eligible for refunds under any circumstances.
• Technical SEO services are not eligible for refunds under any circumstances.
• If a plan or package includes any non-refundable service, then the entire plan/package becomes non-refundable.
• Plans and packages that meet all refund conditions are eligible for a refund regardless of the subscription duration (monthly, yearly, etc.).

3. Refund Window (Grace Period)

Customers may request a refund within 3 days from the date of the initial payment.

After 3 days, refund requests cannot be accepted.

4. No-Usage Requirement

A refund is only eligible if the service has not been used at all during the 3-day grace period.

“No usage” means:

• No content generation
• No SEO scans, crawls, checks, or improvements
• No in-platform tools used
• No actions that produce output or consume platform resources

Note: Simply logging in or viewing the dashboard does not count as usage.

5. Non-Refundable Situations

Payments are not eligible for a refund in the following cases:

1. When more than 3 days have passed since the payment.
2. If any usage of the service is detected.
3. Plans or packages that include:
• Hosting services
• Technical SEO services
4. Discounts or promotional offers (non-refundable).
5. In-platform payments after usage.
6. Any service listed as non-refundable.

6. Refund Request Procedure

To ensure a smooth and professional refund process, customers must follow the steps below:

Step 1 – Submit the Request

Send an email within the 3-day period to:
info@hunnt.ai

Step 2 – Required Information (Mandatory)

The email must include:

• Name of the plan or package
• Reason for requesting the refund (mandatory and must be clearly stated)
• Account email
• Invoice/Order number
• Payment date

Step 3 – Review

Our team will review:

• Payment date
• Usage logs
• Whether the plan includes any non-refundable services
• Validity of the refund reason

Step 4 – Decision

If the request meets all conditions:

• The refund will be approved
• The plan/package will be immediately deactivated
• The refund process will begin

7. Refund Processing & Timeline

• Refunds are issued only to the original payment method.
• Banks and card issuers may take 5 to 14 business days to reflect the amount.
• Certain processing fees retained by payment gateways may be deducted when applicable.
• Exchange rate variations are outside our control and may affect the final refunded amount.

8. Cancellation (Without Refund)

You may cancel your plan at any time. However:

• The subscription will remain active until the end of the paid period.
• No refunds are issued after the 3-day grace period or in cases of service usage.
• There are no automatic renewals in our system.

9. Additional Notes

• We do not offer plan upgrades or downgrades.
• We do not offer free plans or promotional credits.
• We do not support corporate invoicing or contract-based billing.
• This Policy does not affect any mandatory consumer rights required by local law.

10. Policy Updates

We may update this Policy from time to time.
Any changes become effective immediately upon being posted on our website.

11. Contact Information

For refund or billing inquiries:

cs@hunnt.ai
+971505942729

We aim to respond within a reasonable timeframe and ensure a smooth experience.